Office Policies
Dentist Office Hours
Monday, Tuesday, and Wednesday – 8:00 am – 5:00 pm
Thursday – 8:00 am – 4:00 pm
Please call our dental office 1-3 weeks prior to your desired date to allow us to fit your schedule. The earlier you call the better.
Dental Office Scheduling
Deposit for New Patient & Limited Appointments
For new patient appointments, we require a deposit of $200. This deposit will not be refunded if less than 48 hours’ notice is given if you need to cancel.
For limited appointments, we require a deposit of $105. This deposit will not be refunded if less than 48 hours’ notice is given if you need to cancel.
Dentist Appointment Cancellation
While we do our best to accommodate your schedule, we do ask for 48 hour notice in the event of a dentist appointment cancellation. Your responsibility in providing this notice gives an opportunity for other patients on our waiting list to see us before their scheduled times. We understand that, on occasion, last minute dental cancellations may be unavoidable. However, multiple failed dentist appointments without notice may force us to assess a cancellation fee.
Despite careful scheduling, emergency dental problems can cause delays. At our dental office in St Louis Missouri, we always try our best to stay on time. If your dentist appointment time is affected due to an unforeseen emergency, we will do our best to notify you, because we know that your time is valuable too.
Financial Arrangements with our Dental Office
Our St Louis dental practice is a fee-for-service dental office. Payment is expected at the time of service for all our patients. Our dental office accepts several forms of payment: Cash, Check, Visa, MasterCard, and Discover.
If you have dental insurance we’ll submit your claims for reimbursement to you. We make every effort to submit all insurance claims electronically and on the day of service. At times it is necessary to send a paper claim with x-rays through the mail. In any case, once the claim is received by the insurance company they have 30 days in which to pay or request further information. We specifically request these payments be sent directly to the patient. In the event that the insurance company sends us a check by mistake, we will send the funds to you.
At our St Louis dental office, we do our best to assist our patients with financial arrangements, so please feel free to call our office to discuss any concerns or questions you may have. We ask that you plan your dentist appointments with these arrangements in mind.
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